Returns & Refunds Policy
Clear information for shopping with TZY Parfums.
Effective 4 September 2026
Our general rule
We do not accept returns or exchanges because you changed your mind about a scent, especially after a fragrance has been opened, sprayed or used.
Defective, damaged or incorrect items
If an item arrives damaged, leaks, has a faulty atomiser, is materially defective or is not what you ordered, contact us as soon as reasonably possible through support@tzyparfums.com. Please keep the bottle, packaging and proof of purchase and send clear photographs or video where possible.
Eligible defective goods may be returned at our risk and expense. The remedy available will follow applicable South African law and may include a replacement or refund. Statutory rights, including the six-month implied warranty under the Consumer Protection Act, are not limited by this policy.
Online cooling-off rights
Where the Electronic Communications and Transactions Act gives you a right to cancel an online purchase within seven days after receiving the goods, that legal right still applies. The direct cost of returning non-defective goods may be for your account. Goods must be unused, unopened and returned with their original packaging where reasonably possible.
Not treated as a defect
Personal dislike of a fragrance, expected longevity, normal colour variation, or a scent developing differently on your skin is not by itself a defect. Approved refunds are made to the original payment method after the returned item has been received and assessed.